Northern Drinks Ltd Privacy Policy

At Northern Drinks Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website, northerndrinks.uk, and when engaging with our services. We aim to be transparent about the data we collect and how we use it, ensuring that your personal information is treated with care and respect.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: This includes any details you provide when you register on our website, place an order, subscribe to our newsletters, or communicate with us. This information may include your name, address, email address, phone number, payment details, and any other information relevant to your order or interaction with our services.

• Technical Data: We may collect information about your device, IP address, browser type, and operating system. This helps us to understand how our website is being used and to improve the user experience.

• Usage Data: This includes information about your browsing actions and patterns, such as the pages you visit on our website, the time spent on those pages, and any products you view or purchase.

• Marketing and Communications Data: This includes your preferences in receiving marketing communications from us and your communication preferences.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Processing Orders: Your personal information is essential for processing and delivering your orders, including confirming your purchases, handling payments, and delivering products to the correct address.

• Customer Service: We use your information to provide you with customer support, respond to your enquiries, and resolve any issues you may have.

• Improving Our Services: We analyse the data we collect to understand how our customers use our website and services. This helps us to improve our products, services, and overall customer experience.

• Marketing Communications: If you have opted-in to receive marketing communications from us, we will use your information to send you promotional materials, newsletters, and other communications that may interest you. You can opt-out of these communications at any time.

• Legal Obligations: We may use your information to comply with legal obligations, such as maintaining records for tax purposes, or to prevent and detect fraud.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These third parties are required to treat your information confidentially and are only permitted to use it in connection with the services they provide to us.

We may also disclose your information if required to do so by law or in response to a legal request, such as a court order, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request the correction of any inaccurate or incomplete personal information.

• Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.

• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

• Data Portability: You have the right to request that we transfer your personal information to another organisation, or to you, in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law.

7. Cookies

Our website uses cookies to enhance your browsing experience and to gather information about your use of our website. Cookies are small text files that are stored on your device by your web browser. They help us to recognise you when you return to our website and allow us to tailor our content to your preferences.

You can choose to accept or decline cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The latest version of this policy will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: [email protected]
• Phone: +44 (0) 843 1229 620
• Address: 48 2nd Floor, West George Street, Scotland, G2 1BP

Thank you for trusting Northern Drinks Ltd with your personal information. We are committed to protecting your privacy and ensuring that your data is handled responsibly.